Language: Greek

Currency: EUR

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www.turbobikekit.com

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Warranty- Service- Shipping

  • TURBOBIKEKIT SALES POLICY - CYCLONE TAIWAN 
  • Thank you for shopping at Turbobikekit. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products. As with any shopping experience, there are terms and conditions that apply to transactions at Turbobikekit. The main thing to remember is that by placing an order or making a purchase at Turbobikekit, you agree to the terms and conditions set forth below.
  • Turbobikekit Shipping fee: We have 2 shipping methods to make sure that minimum cost for shipping fee can be accomplished. Please choose the most affordable to you as we will ship your orders with same method.
  • Turbobikekit offers E.U. warranty with excellent service, quick answers (24-7) and best prices worldwide.
  • Sales Policy: We promote reliable products at affordable price and excellent service to customers in various market segments. We make customer satisfaction our first priority through  the supply of high quality products, good performance price and technical support. We are not responsible for custom fees on E.u. and worlwide . Buyer pays shipping fee if he does not accept custom fees
  • Customer service: Turbobikekit and Cyclone staff members are well trained, willing to serve you and consist of a group of highly qualified engineers that give optimum solutions to any problem may occur.  
  • Growth goal: Our goal is to gain worldwide recognition and respect through the supply of high  quality products that exceed our customers' requirements. Foreseeing the market potential of the E-bike, CYCLONE has now successfully completed the development of this quality product, which we believe will create increased business opportunities for you within the highly competitive E-bike market.
  • TERMS & CONDITIONS OF WARRANTY
  • Cyclone Taiwan – Turbobikekit warrants that the Products covered hereby shall be free from defects in workmanship and materials, and shall conform to Cyclone specifications as published at the time of order acceptance, or other specifications accepted in writing by Cyclone, for the following Products and time periods:
  • Electric Bike Kits, controllers, electronics and Motors for 12 months following the date of shipment against defects in Quality
  • Lipo or Lifepo4 Batteries with BMS, Chargers, gear box and throttle for 6 months following the date of shipment against defects in Quality
  • A final quality control check is being performed to all products before shipping in order to ensure accuracy. Buyer shall contact with Turbobikekit  in info@turbobikekit.com within seven (7) days following receipt of each shipment in case of product nonconformity. For your convenience, Technical support is being provided for free (we usually answer in 48hours) without returning the product. If return is needed for repair or replacement, Buyers are required to ship equipment at their own cost (including transportation, packing, transit, insurance, taxes, duties and custom fees).Please do not return anything without first contacting us to obtain authorization. Unauthorized returns, or returns that fail to comply with the foregoing requirements, will be subject to reshipment to Buyer at its own cost and expense and all risk of loss for unauthorized returns shall be borne by the Buyer. All returning products must have tracking number otherwise we will not recognize shipping to us.
  • The foregoing warranty does not apply to any Product subjected to misuse, modification, testing or handling by a third party not approved in writing in advance by Turbobikekit, or which has been soldered or altered during assembly and is unsuitable for testing by Turbobikekit under normal conditions and methods or which have been subjected to alteration, removal or remarking of any portion of the Product, all of which are subject to the determination of Turbobikekit  in its discretion. There is no warranty for parts which caught fire.  Each return shipment must be in proper and appropriate packaging including the box &all the accessories .All our DIY kits and parts are shipped back within 2 - 5 days. Shipping & handling fees are not refundable.